These Terms and Conditions set out the basis on which Cleaners Fulham provides domestic and commercial cleaning services. By making a booking, using our services, or allowing our cleaners to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means any individual, company, or organisation that requests or receives cleaning services from Cleaners Fulham.
Company means Cleaners Fulham, the provider of cleaning services.
Cleaner means any person engaged by the Company to provide cleaning services to the Client.
Services means all cleaning and related services supplied by the Company to the Client, whether on a one-off or regular basis.
Premises means the property or location where the Services are to be carried out.
The Company provides professional cleaning services, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, and commercial premises cleaning. The precise scope of work for each visit will be agreed at the time of booking based on the information provided by the Client.
Any additional tasks requested by the Client that are outside the agreed scope may incur additional charges. The Company reserves the right to decline work that is unsafe, unreasonable, or beyond the standard cleaning remit, such as specialist stain removal, extreme hoarding clearances, or tasks requiring specialist equipment or certification.
Bookings may be made by the Client through the Company’s accepted communication channels. When placing a booking, the Client must provide accurate and complete information about the Premises, required Services, access details, and any relevant circumstances that may affect the delivery of the Services.
All bookings are subject to availability and are not confirmed until the Company issues a booking confirmation. The Company reserves the right to refuse or cancel any booking where adequate information has not been provided or where the Premises are considered unsuitable or unsafe for the provision of Services.
The Client is responsible for ensuring that adequate access to the Premises is available at the agreed time. If the Cleaner is unable to gain access due to incorrect access information, keys not being available, or any other access issue caused by the Client, this may be treated as a late cancellation and charges may apply as set out in the cancellation section of these Terms.
The Client must provide a safe environment for the Cleaner to work in and must ensure that basic utilities, including electricity, water, lighting, and where necessary heating, are available for the duration of the visit.
The Client must secure or remove any valuable, fragile, or irreplaceable items before the Cleaner attends. The Company will not be responsible for damage to items that are not reasonably suitable for normal cleaning activities, such as loose fixtures, unstable furniture, or items with pre-existing damage.
Where the Client supplies cleaning products or equipment, the Client is responsible for ensuring that such products are safe, suitable for the surfaces to be cleaned, and in good working order. The Company is not liable for any damage arising from the use of Client-supplied products or equipment.
The Client agrees to pay the fees quoted by the Company for the Services. Prices may be given as hourly rates, fixed fees, or a combination thereof, depending on the type of service requested. All charges will be communicated to the Client before the booking is confirmed.
Payment is due in accordance with the payment terms notified at the time of booking. The Company may require payment in advance for one-off or end of tenancy services, and reserves the right to require a deposit to secure the booking. For ongoing or regular services, the Company may issue invoices on a regular basis and the Client must pay each invoice by the due date stated on the invoice.
If payment is not received by the due date, the Company reserves the right to suspend or cancel future services until all outstanding amounts are settled. The Company may charge interest or late payment fees in line with applicable law where invoices remain unpaid.
All fees quoted are for standard cleaning services based on the information provided at the time of booking. If the Premises are in a significantly worse condition than described, or if additional time or work is required, the Company may adjust the charges accordingly and will inform the Client as soon as reasonably practicable.
The Client may cancel or amend a booking by giving the Company adequate notice. Unless otherwise agreed, a minimum of 24 hours notice is required to cancel or reschedule a booking without incurring a cancellation fee.
If the Client cancels or attempts to reschedule with less than 24 hours notice, or if the Cleaner is unable to gain access to the Premises for reasons within the Client’s control, the Company may charge a late cancellation fee up to the full amount of the scheduled service.
The Company reserves the right to cancel or reschedule a booking where it is unable to provide the Services due to reasons beyond its reasonable control, including but not limited to staff illness, extreme weather, transport disruption, or other unforeseen circumstances. In such cases, the Company will inform the Client as soon as reasonably possible and will offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.
Where the Client provides keys, access codes, or other means of access to the Premises, the Company will take reasonable care to ensure their security. Keys may be labelled or coded in a way that does not directly identify the Premises address.
The Client must notify the Company immediately if there are any changes to access arrangements, alarm systems, or security procedures that may affect the Cleaner’s ability to enter or leave the Premises safely and securely.
The Company will not be responsible for any loss or damage arising from faulty locks, defective alarm systems, or other security features outside its control.
The Company aims to provide services of a professional standard. If the Client is dissatisfied with any aspect of the Service, they must notify the Company within 24 hours of the service being carried out, providing details of the issue and, where possible, evidence such as photographs.
Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund, or another form of reasonable resolution. The Client must allow the Company an opportunity to rectify any issues before requesting alternative remedies or third-party services.
The Company will exercise reasonable skill and care in the provision of Services. However, the Company’s liability for any loss, damage, or expense arising out of or in connection with the Services is limited as set out in this clause.
The Company will not be liable for normal wear and tear, pre-existing damage, or deterioration of any items or surfaces that could reasonably be expected from ordinary use or cleaning. The Company is not liable for damage caused by the use of inappropriate or defective cleaning products or equipment supplied by the Client.
The Company will not be responsible for loss or damage to items of a delicate, high-value, or sentimental nature which have not been secured or removed from the areas to be cleaned. The Client is strongly advised to store jewellery, cash, important documents, antiques, and other valuables in a safe place.
To the fullest extent permitted by law, the Company will not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of business, arising from the provision or non-provision of the Services. The Company’s total liability in respect of any claim shall not exceed the total amount paid by the Client for the specific service in question.
The Company aims to ensure that its operations are covered by appropriate insurance policies for public liability and, where applicable, employer’s liability. Evidence of insurance may be made available upon reasonable request by the Client.
Insurance cover is subject to the terms, conditions, and exclusions of the relevant policies. The Company’s liability will not extend beyond the level of cover provided by such policies, and the Client acknowledges that certain types of damage or loss may not be covered.
The Company complies with applicable waste management and environmental regulations when providing cleaning services. General household and office waste, including dust, packaging, and small non-hazardous items, will be bagged and left in the designated waste or recycling area at the Premises, unless otherwise agreed.
The Company does not handle or remove hazardous, clinical, or regulated waste, including but not limited to sharp objects, medical waste, chemicals, asbestos, or other materials that require specialist disposal. If such waste is discovered at the Premises, the Cleaner may refuse to proceed with the relevant area and may suspend or cancel the service if it presents a health or safety risk.
For larger volumes of waste, bulky items, or waste that requires transport off-site, the Company may refer the Client to licensed waste carriers or specialist services. Any such additional services, if provided, may incur extra charges and will be subject to separate terms.
The Client agrees to cooperate with reasonable requests regarding recycling, waste segregation, and safe disposal practices where this is necessary for the lawful and efficient delivery of the Services.
The Company is committed to maintaining high standards of health and safety for both Clients and Cleaners. The Client must inform the Company of any known risks at the Premises, including but not limited to structural issues, hazardous materials, faulty appliances, or aggressive pets.
The Company may refuse to provide or continue Services where conditions are judged to be unsafe, unsanitary beyond reasonable expectation for a cleaning service, or otherwise pose a risk to the Cleaner’s health and safety. In such cases, normal cancellation charges may apply.
The Company respects the privacy of its Clients and will handle personal information in accordance with applicable data protection laws. Personal data collected during the booking process or service delivery will be used only for the purposes of managing Client accounts, providing Services, handling payments, and addressing any enquiries or complaints.
The Company will not sell or unlawfully share personal data with third parties. Certain information may be disclosed to trusted partners or contractors where necessary to provide the Services or comply with legal obligations.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or the scope of Services offered. The latest version will apply to all new bookings and to ongoing services following reasonable notice to the Client.
Continued use of the Services after any changes have been notified will be deemed acceptance of the revised Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of Services and supersede all previous understandings, agreements, or arrangements, whether written or oral.
No variation of these Terms and Conditions will be effective unless agreed in writing by the Company.
Make a call today to book the best cleaners Fulham company. We provide great value cleaning service at low cost for all of your needs.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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