This Privacy Policy explains how Cleaners Fulham collects, uses, stores and protects personal data relating to customers and prospective customers in the Fulham area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all personal data processed by Cleaners Fulham about individuals who are customers, potential customers or users of our services in the Fulham area. It covers data collected through enquiries, bookings, service delivery, and any related offline or online communication with us.
Cleaners Fulham acts as the data controller for the personal data it processes about customers and prospective customers. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.
We collect and process different types of personal data depending on how you interact with us and which services you request. This may include the following categories of data.
Identification and contact details such as name, title, postal address, service address, and general location in the Fulham area.
Contact preferences and communication history such as your preferred methods and times of contact, and records of enquiries, complaints or feedback.
Service and booking information including details of the cleaning services requested, property type and size, access instructions, dates and times of visits, and notes relevant to the safe and effective delivery of our services.
Payment and billing details such as billing address and limited transaction information required to confirm that payment has been made. We do not store full bank card numbers or security codes where payments are handled via third party payment processors.
Technical and usage data where applicable, such as basic information about how you interact with our online content, including the date and time of contact forms or messages sent to us.
Any other information you choose to provide to us that is relevant to your cleaning requirements or our relationship with you.
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, this may include the following.
Contractual necessity. We process personal data to enter into and perform a contract with you, including to respond to your booking requests, provide cleaning services, manage your account, and handle payments.
Legal obligations. We may process certain data where necessary to comply with legal requirements, such as maintaining tax records and responding to requests from regulatory or law enforcement authorities, where permitted or required by law.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where these are not overridden by your data protection rights. This may include managing our relationship with you, improving our services, preventing fraud, and ensuring the security of our staff and customers.
Consent. In limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where processing is based on consent, you can withdraw your consent at any time by contacting us using the details in this policy or by following the instructions given in the relevant communication.
We use the personal data we collect for the following purposes.
To handle enquiries, provide quotes, and manage bookings for cleaning services in the Fulham area.
To deliver and manage cleaning services, including sending booking confirmations and updates, organising cleaning staff, and tailoring services to your property and requirements.
To process payments, issue invoices, and maintain appropriate financial records.
To communicate with you about your bookings, service changes, service improvements, and other information directly relating to the services you use.
To manage our relationship with you, including handling feedback, complaints, and disputes.
To improve our services, for example by analysing aggregated booking patterns and feedback to understand customer needs.
To protect our business, our staff, and our customers, including preventing and detecting fraud or misuse of our services.
We do not sell your personal data. However, we may share personal data with carefully selected third parties where necessary for the purposes described in this policy and where permitted by law.
Service providers acting as data processors. We may share limited personal data with third party companies that provide services on our behalf, such as payment processors, accounting and invoicing services, customer relationship management tools, hosting providers, or administrative support. These processors are bound by contractual obligations to keep your personal data secure, to use it only according to our instructions, and to comply with data protection law.
Professional advisers. We may share data with professional advisers such as accountants or legal advisers where necessary for the establishment, exercise or defence of legal claims, or for our legitimate business needs.
Authorities and legal bodies. We may disclose personal data where required to do so by law, or where disclosure is necessary to protect our rights, the rights of our customers or staff, or to comply with legal processes.
Any sharing of personal data is limited to what is necessary for the relevant purpose. Where processors operate outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law before any such transfers occur.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law.
Customer and booking data are generally retained for the duration of your relationship with us and for a period thereafter, to respond to queries, deal with any disputes, demonstrate that we have performed our obligations, and meet record keeping requirements. This period may typically be up to six years from the date of the last service, in line with applicable limitation periods and accounting rules.
Where personal data is no longer required for the purposes for which it was collected and we are not legally required to keep it, we will delete or irreversibly anonymise it in a secure manner.
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include restricting access to personal data to those staff and service providers who need it for the purposes described in this policy and requiring them to handle data in a confidential and secure manner. While we take reasonable precautions, no data transmission or storage system can be guaranteed to be completely secure.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with certain information about how we use it.
Right to rectification. You have the right to ask us to correct inaccurate personal data and to complete incomplete data.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You may ask us to restrict the processing of your personal data in specific situations, for example while we verify its accuracy or assess an objection you have raised.
Right to object. You have the right to object to certain forms of processing, including processing based on legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for legal claims.
Right to data portability. Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a commonly used, machine readable format and to transmit it to another controller, where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before withdrawal.
To exercise any of these rights, or if you have questions about how we handle your personal data, you can contact us using the contact details provided on our website or in your service documentation. We may need to verify your identity before responding to certain requests, to protect your data and the data of others.
If you are concerned about how we use your personal data, we encourage you to contact us in the first instance so that we can attempt to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. When we make changes, we will revise the date of the latest version and make the updated policy available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
Make a call today to book the best cleaners Fulham company. We provide great value cleaning service at low cost for all of your needs.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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