Terms and Conditions for Cleaners Fulham

These Terms and Conditions set out the basis on which our domestic and commercial cleaners in Fulham provide cleaning services to customers in the UK. By making a booking, you agree to be bound by these terms, which are designed to clarify how we accept instructions, how payment is handled, when cancellations may apply, what limits exist on our responsibility, and how waste is managed. They are intended to support a transparent service relationship and to ensure both parties understand their obligations before any Fulham cleaning service begins.

For the purposes of these terms, references to “we”, “us”, and “our” mean the cleaning service provider, and references to “you” and “your” mean the client making the booking or receiving the service. These terms apply to all standard cleaning, one-off cleaning, deep cleaning, end of tenancy cleaning, after-builders cleaning, and similar cleaning appointments unless a separate written agreement states otherwise. Any variation must be confirmed in writing and agreed by both parties before the appointment date.

Cleaners Fulham services are offered subject to availability, staff allocation, and the scope confirmed at the time of booking. We reserve the right to decline a job that is unsafe, unlawful, or materially different from the information provided during the booking process. If the property condition, access arrangements, or requested tasks differ from what was originally agreed, we may revise the price, adjust the duration, or cancel the booking in accordance with these terms.

1. Booking Process

All bookings are treated as requests until we confirm them. A booking becomes binding only once we have accepted the appointment and provided confirmation, whether by email, message, or another written method. When placing a booking, you must supply accurate and complete information, including the property address, desired service date, type of cleaning, size or condition of the premises, access details, and any special instructions. If you are booking Fulham cleaners on behalf of someone else, you must ensure that you have authority to do so and that the information provided is correct.

We may ask for photographs, a short description of the work required, or additional details to assess the job properly. This helps us allocate suitable cleaners, estimate time, and provide an appropriate quote. Any estimate given before inspection is based on the information you provide and may change if the actual work differs substantially. If we reasonably believe the booking cannot be completed within the time reserved, we may recommend extending the service, changing the scope, or rebooking for another date.

It is your responsibility to ensure that the property is accessible at the agreed time. This includes arranging entry, parking permissions where relevant, and any security codes, keys, or instructions needed for the cleaning team to start work. If access is unavailable, delayed, or restricted, the appointment may still be charged, particularly where staff have already attended the site or reserved time has been set aside. Any keys or access devices provided to us will be handled with reasonable care, but you remain responsible for confirming that they function correctly.

2. Service Scope and Customer Responsibilities

We will deliver the cleaning service in accordance with the package, checklist, or written instructions agreed at booking. Our teams use reasonable skill and care and will carry out cleaning in a professional manner. However, no cleaning service can guarantee the removal of all stains, marks, odours, limescale, mould, paint, adhesive, or other contamination, particularly where damage is longstanding, embedded, or due to unsuitable surfaces. If a surface is fragile, aged, unsealed, or otherwise delicate, you must tell us in advance so we can decide whether treatment is appropriate.

You must remove or secure valuables, cash, jewellery, documents, and any other personal items before the appointment begins. We are not responsible for items left in the property unless loss or damage is directly caused by our proven negligence. You also agree to provide a safe working environment, suitable electricity and water supply where needed, and any reasonable information about hazards, pets, alarm systems, or restricted areas. If we identify a serious health and safety issue, we may pause or stop the work until it is resolved.

The cleaner’s duties are limited to the tasks agreed. We do not provide electrical repairs, plumbing, pest control, biohazard removal, or any trade services unless expressly agreed in writing. If the booking includes specialist treatment, such as oven cleaning, carpet cleaning, or post-renovation cleaning, the final result may depend on the condition of the item or area and the time allocated. We may refuse to clean items that are unsafe, excessively soiled, or likely to be damaged by standard methods.

3. Payments and Charges

Prices are usually quoted based on the information supplied at booking and may be fixed, hourly, or based on a defined service package. Where an hourly rate applies, the final charge will reflect the actual time spent working, including any agreed extension. Where a fixed price applies, the quotation assumes that the property matches the details provided. If the actual condition is significantly worse than described, we may apply an additional charge or amend the scope following discussion with you.

Unless stated otherwise, payment is due either in advance or immediately on completion of the service. We may require a deposit to secure a booking, particularly for larger jobs, weekend appointments, recurring contracts, or services requiring special equipment. Accepted payment methods and the timing of payment will be set out at the point of booking or invoice issue. If payment is made by bank transfer, card, or another electronic method, you must ensure the funds are available and that payment is made in full and on time.

Late or failed payments may result in suspension of future bookings, recovery action, or the addition of reasonable administrative costs and interest where permitted by law. Any disputed amount must be raised promptly and in good faith. You may not withhold payment for undisputed work simply because you are unhappy with an unrelated issue. If a refund is due, it will be assessed on the basis of the actual service delivered, the circumstances of the complaint, and any evidence available to both parties.

4. Cancellations, Rescheduling, and No-Shows

You may cancel or reschedule a booking by giving notice within the timeframe set out in your confirmation. If you cancel within a reasonable period before the appointment, no charge may apply, but this depends on whether staff, equipment, or materials have already been allocated. Where a booking is cancelled at short notice, a cancellation fee may be charged to cover lost time and costs incurred. For larger or specialist cleanings, a longer notice period may be required.

If you ask us to reschedule, we will try to offer an alternative appointment subject to availability. However, rescheduling is not guaranteed and may be treated as a cancellation if the original time cannot be reassigned. If our team attends the property and cannot gain access, is turned away, or is unable to start because the premises are not ready, this may be treated as a no-show and charged accordingly. The same applies where the booking is materially misdescribed.

We may cancel or postpone a booking due to illness, staff shortage, severe weather, equipment failure, safety concerns, or any event outside our reasonable control. If we do so, we will aim to offer a replacement appointment or refund any prepaid amount for the cancelled portion. We are not liable for indirect losses arising from a lawful cancellation or rescheduling, including travel costs, missed arrangements, or loss of earnings, unless required by law.

5. Liability and Limitations

We will exercise reasonable care and skill in providing the service. If we cause damage through proven negligence, we will investigate the matter fairly and, where appropriate, arrange repair, replacement, or compensation up to the reasonable value of the affected item or the cost of the service, whichever is lower, subject to any applicable insurance terms. You must notify us of any alleged damage as soon as possible and no later than a reasonable period after the service so that we can inspect the issue.

We are not responsible for pre-existing damage, wear and tear, faulty fixtures, hidden defects, or deterioration caused by age, moisture, poor installation, or unsuitable materials. Some cleaning tasks carry inherent risks, especially where surfaces are delicate, unsealed, or improperly maintained. By booking our cleaners Fulham UK service, you acknowledge that certain results depend on the condition of the property and the suitability of the materials being cleaned.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law. Subject to that, we will not be liable for business interruption, loss of profit, loss of opportunity, indirect loss, or consequential loss. If you are a consumer, your statutory rights remain unaffected, and these terms will be interpreted in a manner consistent with applicable consumer protection law.

6. Waste Regulations and Disposal

Waste generated during a cleaning appointment must be handled responsibly and in line with applicable UK environmental rules. We may collect and remove ordinary cleaning waste where this is included in the service, but we do not act as a licensed waste carrier unless specifically stated. Where removal is permitted, waste will be separated and disposed of in a lawful and responsible way, and you may be charged additional fees if disposal requires specialist handling, transport, or skip access.

You must tell us in advance if the property contains bulky items, broken glass, contaminated materials, sharps, used sanitary items, chemicals, asbestos, or any waste classed as hazardous, clinical, or controlled. Such materials are excluded unless expressly agreed and handled by an appropriately qualified third party. We will not remove illegal waste or anything that may expose our staff to health or regulatory risk. If unsuitable waste is discovered during the service, we may stop the task until safe disposal arrangements are made.

If we agree to bag, sort, or place waste for collection, you remain responsible for ensuring that local rules, landlord requirements, and building policies are followed. You are also responsible for arranging collection where the waste exceeds the agreed scope. We are not liable for fines, enforcement action, or delays caused by incorrect disposal instructions provided by you, or by the presence of waste that was not disclosed before the appointment began.

7. Complaints and Remedies

If you are dissatisfied with the service, you should notify us promptly and provide a clear description of the issue. Reasonable evidence, such as photographs or a written explanation, may help us assess the matter. If a fault can be corrected, we may offer a re-clean of the affected area within a reasonable time, or a partial refund where a re-clean is not practical. The remedy offered will depend on the nature and extent of the issue and whether you allowed us the opportunity to inspect or remedy it first.

Complaints will not normally be considered where the issue arises from information that was withheld, inaccurate booking details, access problems, unsuitable surfaces, or normal limitations of cleaning products and methods. We may decline claims where the service was interrupted by circumstances outside our control or where the complaint is made long after the appointment without supporting evidence. Any decision on a complaint will be made fairly and in line with these terms and applicable law.

If a dispute cannot be resolved informally, both parties should continue to act reasonably and seek a proportionate solution before escalating the matter. Nothing in this section prevents you from pursuing any rights that cannot be excluded by law. However, you agree not to bring frivolous, exaggerated, or unsupported claims, and you accept that the evidence available at the time may be used to determine the appropriate outcome.

8. General Terms

We may update these terms from time to time to reflect changes in our services, operational practices, or legal requirements. The version in force at the time of your booking will apply to that appointment unless another written agreement is made. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue in full force and effect. No waiver of any breach will be deemed a waiver of any later or similar breach.

These terms do not create any partnership, agency, or employment relationship between you and us beyond the provision of the cleaning service. You may not transfer your rights or obligations under these terms without our written consent. We may assign or subcontract performance where reasonable, provided that the standard of service remains appropriate. Any notices must be provided in writing and are deemed received when sent to the last known contact details supplied at booking.

For recurring arrangements, each appointment remains subject to availability and may be adjusted where necessary for operational reasons. If a recurring schedule is repeatedly disrupted by access issues, non-payment, unsafe conditions, or repeated scope changes, we may suspend or end the arrangement on reasonable notice. This helps ensure the service remains efficient and fair for all customers using our Fulham cleaning services.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or their subject matter, are governed by the laws of England and Wales. Where you are a consumer, you may benefit from mandatory legal protections in your home jurisdiction if those protections apply and cannot lawfully be waived. Any court proceedings relating to these terms shall be brought in the courts of England and Wales, unless mandatory law provides otherwise.

By proceeding with a booking, you confirm that you have read and understood these Terms and Conditions for cleaners in Fulham, that the information you provide is accurate, and that you agree to comply with your responsibilities under this agreement. These terms are intended to create a fair, clear, and reliable framework for cleaning services and to support safe, professional working practices at every appointment.